Help with DROP

DROP is only available to California residents.

If you’ve attempted to verify your residency but could not be verified, please confirm that you have entered all of your information correctly and try again.

If you receive the message that we are “Unable to verify” your status as a California resident, click the link on screen to “Request a review of your eligibility.” Doing so will initiate your request for a residency review. You will be asked to provide basic information about your residency in your request. We will review your request and respond via email.

The information you enter to verify your status as a California resident is not shared with DROP. Once verified, you will be prompted to fill out your deletion request.

DROP uses the California Identity Gateway to help verify residency information. Learn more by visiting California State ID Digital Strategy. Information shared with the California Identity Gateway is only used to verify individuals’ identities and data attributes, and is not stored thereafter. 

DROP collects these identifiers to increase the chances that a data broker can find your information in their records. These identifiers are NOT required in order to submit a DROP request. 

If you do not have access to this information, your record may still be matched based on the information you do provide (for example, an email or phone number). The more information you provide in your request, the more likely a data broker may be able to match you in your records – but not all fields are required for a successful deletion request.

Visit Unique identifiers for more information about how to locate these identifiers.

Your DROP ID is an 8-digit ID that would have been provided on screen when you submitted your request. You need your DROP ID to check on the status of your request.

You may have requested your DROP ID via email. Check your inbox. If you cannot locate your DROP ID, please contact us.

For your privacy and security, please do not share your DROP ID.

You‘ll need to access your DROP profile if you want to update your request and add more information. Updates are allowed once every 45 days.

To access your DROP profile, check your DROP status and follow the instructions to access your profile.

DROP is a new service. On August 1, 2026, data brokers are required to start processing requests. Updates could take up to 90 days to show up in DROP.

When data brokers process deletion requests, they use the information you provide to search for and match your information in their records. If you see “record not found” when you check your DROP status, it means the data broker couldn’t find a match based on the information provided.

This could be because the data broker doesn’t have any information on you or because they couldn’t match your information based on the information provided.

Add more information to your request to increase the likelihood that a data broker can match you in their records.

You may submit a request on someone else’s behalf through DROP, for example a parent may submit for a child, with their permission. Follow the instructions in DROP to complete the request.

You must verify the residency of the individual for whom you are submitting the request.

DROP has been designed with privacy in mind. We use the data you provide only to process your DROP request. Your data is stored in a secure, unreadable format using a process called hashing. CalPrivacy does not sell your data.

For more information about how we keep your data secure, view Personal information and data brokers.

Have questions? Want to provide feedback? Fill out this form.

We’ll only use the information you provide to resolve your matter.

We’ll do our best to respond to you in approximately two weeks.

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If you are media or have a general question, visit Contact CalPrivacy.

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Reason for contacting us *Please select...Issues with identity verificationData broker did not delete my dataIssues with requestIssues with my data profileFeedback and suggestionsOther

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