Help with DROP

DROP is only available to California residents. 

If you’ve attempted to verify your residency through Login.gov or by entering your personal information using the California Identity Gateway and you cannot proceed, contact us to request a residency review.

DROP collects these identifiers to increase the chances that a data broker can find your information in their records.

Visit Unique identifiers for more information about how to locate these identifiers.

If you do not have access to this information, your record may still be matched based on the information you do provide (for example, an email or phone number). The more information you provide in your request, the better — but not all fields are required for a successful deletion request.

You‘ll need to access your DROP profile if you want to update your request and add more information.

If you’ve already submitted a request in the past, you must use the same login service you previously used.

If you continue to have issues, contact us.

DROP is a new service. On August 1, 2026, data brokers are required to start processing requests. Your DROP status will not update until at least August 1, 2026. 

Things to keep in mind:

• If it’s been less than 90 days: It takes up to 90 days for data brokers to process your request. You may need to wait, as over 500 data brokers process requests.
• If it’s been more than 90 days: Data brokers should have processed your request by now. This may mean they could not find your record based on the information you provided. You can try adding more information to your DROP request. Check your DROP status, then select the “Access your full DROP account” link.

You may submit a request on someone else’s behalf through DROP, with their permission. Follow the instructions in DROP to complete the request.

DROP has been designed with privacy in mind. We use the data you provide only to process your DROP request. Your data is stored in a secure, unreadable format using a process called hashing. CalPrivacy does not sell your data.

For more information about how we keep your data secure, view Personal information and data brokers.

Have questions? Want to provide feedback? Fill out this form.

We’ll only use the information you provide to resolve your matter.

We’ll do our best to respond to you in approximately two weeks.

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If you are media or have a general question, visit Contact CalPrivacy.

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Reason for contacting us *Please select...Issues with identity verificationRequest review of residency determinationData broker did not delete my dataIssues with requestIssues with my data profileFeedback and suggestionsOther

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