Help with DROP

DROP is only available to California residents.

If you’ve attempted to verify your residency through Login.gov or by using personal information, but could not be verified, please confirm that you have entered all of your information correctly and try again.

If you receive the message that we are “Unable to verify” your status as a California resident, click the link on screen to “Request a review of your eligibility.” Doing so will initiate your request for a residency review. You will be asked to provide basic information about your residency in your request. We will review your request and respond via email.

A few helpful tips:

• If you do not have a Login.gov account, you can create one.
  • This may require you to upload photos of your identification, or other documents to prove your identity. For more information on Login.gov account creation process, please visit: Create an account | Login.gov.
• If you have an existing Login.gov account:
  • You can sign in to your existing account to verify your status as a California resident. Once verified, you will be able to fill out and submit your deletion request.

The information you enter to verify your status as a California resident is not shared with DROP. Once verified, you will be prompted to fill out your deletion request.

DROP collects these identifiers to increase the chances that a data broker can find your information in their records.

Visit Unique identifiers for more information about how to locate these identifiers.

If you do not have access to this information, your record may still be matched based on the information you do provide (for example, an email or phone number). The more information you provide in your request, the better — but not all fields are required for a successful deletion request.

You‘ll need to access your DROP profile if you want to update your request and add more information.

If you’ve already submitted a request in the past, you must use the same login service you previously used.

If you continue to have issues, contact us.

DROP is a new service. On August 1, 2026, data brokers are required to start processing requests. Your DROP status will not update until at least August 1, 2026. 

Things to keep in mind:

• If it’s been less than 90 days: It takes up to 90 days for data brokers to process your request. You may need to wait, as over 500 data brokers process requests.
• If it’s been more than 90 days: Data brokers should have processed your request by now. This may mean they could not find your record based on the information you provided. You can try adding more information to your DROP request. Check your DROP status, then select the “Access your full DROP account” link.

You may submit a request on someone else’s behalf through DROP, with their permission. Follow the instructions in DROP to complete the request.

DROP has been designed with privacy in mind. We use the data you provide only to process your DROP request. Your data is stored in a secure, unreadable format using a process called hashing. CalPrivacy does not sell your data.

For more information about how we keep your data secure, view Personal information and data brokers.

Have questions? Want to provide feedback? Fill out this form.

We’ll only use the information you provide to resolve your matter.

We’ll do our best to respond to you in approximately two weeks.

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If you are media or have a general question, visit Contact CalPrivacy.

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Reason for contacting us *Please select...Issues with identity verificationData broker did not delete my dataIssues with requestIssues with my data profileFeedback and suggestionsOther

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